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Return Policy

  • Items outside of Ursalia Fibres Studio yarns can't be exchanged or returned.

  •  14-day return policy: once you receive your item, you have 14 days to ask for a return.

     

  • Be advised that the costs of shipping for returns are the customer’s responsibility.

  • To be eligible for a return, the items must be in the condition you received them (unworn/unused, with tags, not winded). You will also need the receipt.

     

  • Before sending the items back, you must contact us at ursaliafibresstudio@gmail.com. Items sent back without requesting a return won’t be accepted.

 

Non-returnable Items

  • Digital goods (like patterns), custom orders (personalized skeins) cannot be returned.

  • Items on sale cannot be returned.

  • Items others than Ursalia Fibres Studio brands items can't be exchanged or returned.

 

Shipping for Returns

  • The shipping costs for returns are the customer’s responsibility.

  • The original shipping costs cannot be refunded.

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